Tech support enterprise focuses on training
A regional tech enterprise founder hopes 2023 is a year of expansion for the company’s expert services and outreach amid the electronic momentum of new many years.
Grant Austin, together with his wife Katie, launched RGA Tech Help in 2017 with rather of a one of a kind mission — to present empowerment by way of tech-focused instruction.
In addition to giving a assortment of tech help companies such as laptop or computer and mobile product aid, new technological innovation installations, Wi-Fi support, good house integration and scam guidance, RGA Tech Assistance presents workshops and coaching to empower buyers.
“I really do not feel it’s a all-natural focus for an IT business, and that is a market we’re definitely fired up about filling,” Austin stated.
Austin’s possess enjoyment for technological innovation originated from his childhood. His dad and mom operated a retirement house when he was expanding up, and Austin identified a way to incorporate his increasing passion into assistance for other folks.
“I realized there was a enormous possibility to aid with VCRs, clock programming, Television set troubleshooting and other things for the individuals who known as my parents’ facility property,” he stated. “I spent a whole lot of my childhood rolling up my sleeves and supporting them recognize technological innovation as it was evolving.”
Austin began to witness a larger will need to aid more mature adults with evolving technology when he took a work at an Apple Retail store following faculty.
“There ended up a good deal of men and women coming in for guidance and bringing in objects that ended up not Apple products and had issues we could not support with in the retail outlet,” he mentioned.
Now, while the firm has expanded its consumer base to provide some little corporations and other men and women, most of RGA Tech Support’s clientele are more mature grown ups. Austin explained the organization hopes to assist them in finding the most out of their technological know-how and combat a critical barrier.
“Fear is pretty a great deal a true barrier we take care of with our purchasers,” Austin explained. “If they force the completely wrong button, if they open the erroneous e mail, if they do any amount of items, the dread is that they’ll get their device to a position where by it can not operate, and they won’t have the resources to aid.”
Austin stated the company’s solution is intentional a single-on-a person guidance, earning positive clients are “in the driver’s seat” and guiding them by the process.
“We would be really able of coming in, repairing all the challenges and then driving away,” Austin reported. “But our intention is to make certain that if this takes place once more, if they have to cross this bridge again, they’re self-confident to say, ‘Okay, this is how I got myself out of this predicament previous time.’”
RGA Tech Guidance features in-property assistance for clients as properly as aid out of its business at 601 Maryland Ave. NE in Grand Rapids. The business now rents the place from Tech Defenders, which opened the new facility in 2019.
Acquiring the new area gave RGA the chance to host its workshops, which contain matters this kind of as Apple iphone 101, digital protection, smartphone images, an introduction to streaming services and the heritage of the electrical motor vehicle.
In gentle of the pandemic, Austin mentioned the corporation experienced to pivot its business technique to remote assistance by means of cellphone simply call or FaceTime, which helped address problems quickly as they came up.
For RGA’s more mature and retired customers, the pandemic also led to a special option in conditions of their engineering journeys.
“For a whole lot of our senior clients, technology is something that landed in their life span and truly exploded, and if they skipped the initial wave, hoping to jump in was overpowering,” Austin mentioned. “Some of them, depending on what their careers have been, they had men and women that could assist them for a extensive time, like at a assistance desk. But once retirement arrived, they all of a sudden experienced to get started crossing some of these bridges by them selves.
“What the pandemic actually forced them to do is, somewhat than becoming concerned and overcome by the anxiety of messing something up, some of them genuinely experienced to buckle down and discover some new abilities on speaking. A large amount of them began working with Zoom to attend courses to fill that social require. So, a whole lot of them sharpened those technologies abilities throughout the pandemic.”
Now, with improved online action main to extra opportunities for frauds, Austin reported he hopes the corporation can keep on to be a useful resource to empower consumers struggling with these challenges.
“With the prevalence of frauds and spam messages that are hitting the senior population specifically, if we can be proactive and make absolutely sure they know they have a useful resource to connect with on if something just doesn’t experience appropriate, I would rely 2023 as a very good 12 months if we can continue to do that,” he claimed.
With his personal journey from childhood to currently, Austin mentioned it has been worthwhile to use his enthusiasm to help some others.
“It’s a great emotion to have your vocation and your sense of purpose validated and have customers excited about what you’re undertaking,” Austin reported. “I hope we can increase this to a position wherever we can provide just as a lot of people as we can.”
